“ The first time I stepped in here in the 2000's, it was a low key affair with the shop window facing Orchard Road. Yes, it was inside a swanky hotel, but the experience was akin to visiting an air-conditioned stall...nothing fancy, just great food back then. I became enamored with Chicken Rice after watching a Singaporean Comedy, " Chicken Rice Wars," watch it. It's a fun PG romance story bridging the class divide in Singaporean society. ... But I diverge.... Clearly, there are less expensive options and more savory versions of Singaporean Chicken Rice at local stalls. Arguing about the "best" chicken rice in SG can lead to arguments, family estrangements, and worse. I won't go there. I have My favorite SG stall which I won't share publicly less it gets overwhelmed with "newbies." Chatterbox has withstood the test of time, surviving recessions, remodelings, relocations, and COVID. The experience and ambiance has also changed dramatically. Prices are sky-high and it's now it's more of a luxury experience. The interior is exquisite, staff impeccably attentive, and the ambiance is more of a white-table cloth, fine dining experience. Unfortunately, something got lost along the way. The food is still good, not great...just good. Come here for chicken rice, swanky cocktails, 75 SGD sparkling tea, after some shopping at Ngee Ann City or Takashimaya. Unfortunately, other dishes we tried at this visit didn't pass the beginner cook level....and neither did some basic service fundamentals. As soon as we were seated, the server tried to up-sell us on a 75 SGD bottle of tea. We politely declined her repeated, severe insistence , which frankly had us a bit uncomfortable. We settled on a bottle of Italian, still water at a more reasonable price. We started with chicken satay...a generous portion of six large, chicken skewers in one order. These were very good and presented nicely. Taste, texture, all was great. We also tried an order of chicken wings. These were regrettable. These really were chicken wings...no chicken drumettes here! The taste had a mealy texture of grainy, uncooked flour with curry. Some of the inside of what little meat was there was undercooked and red. Something tells me the oil wasn't hot enough to crisp the flour coating and cook the meat. In addition, we had two orders of chicken rice and one of beef hor-fun. The chicken rice was nicely presented, and very good. For those not familiar, this version is served slightly cool...so don't expect steaming pieces of breast meat. However this is perfect for the weather and succulent, perfectly poached meat is accompanied by steaming chicken rice and boiling hot, clear chicken broth, with dipping sauces and cucumbers. Perfect!! The hor-fun was a regrettable disaster: an almost undescribable, brown mound of a floating mass swimming in a soup bowl of reddish sauce. The taste was ok, but this abomination demands intervention less the reputation of Singapore be stained by such a disaster. It really was that bad. We poured out some of the liquid to be able to see the noodles. For those not familiar, hor-fun is an almost-dry dish. It is a stir fry, and the noodles can sit on a slight bed of "gravy." But it is Not a wet noodle dish like ramen or won-ton noodle soup. Then the service....after the first course, the server comes fully loaded to place the main dishes in the table....yet the table hadn't been cleared!!! We are forced to scramble and hold up or shuffle dishes in the air while the server puts down the trays on the table. So there we are, doing gymnastics holding several dirty dishes while we wait for another server to rescue us. This is simply intolerable and embarrassment to the training at this establishment. I'll consider this an isolated incident during this visit. Overall, the visit was great for the chicken rice and the ambiance. Come here for the chicken rice if you are in the area. Hint: enter via the exterior escalators on Orchard Road near the Victoria's Secret store. CB is on the 5th floor. Then walk over to the same tower as the Hilton Hotel. ”